If you are having issues with the Actionstep Office Plug in there are several things you can look at.
If the Plug in is not showing showing in outlook at all
- Open Outlook
- Go to “File” and select “Manage COM add ins”
- If Actionstep is disabled you need to enable it - Then please go to the section called 'Enabling Plug ins' below
If the plug in is showing but unauthorised
- Click on “Authorise”
- It will take you to a web page
- Enter your AS log in details and grant access
- Return to Outlook/word – the plug in should be working again
Enabling Plug ins
It could also have just been disabled - sometimes when Outlook takes a while to open it can disable the Actionstep plugin, check the following:
Go to outlook and click File in the top left hand corner, scroll down to manage COM Add-ins
click on Manage COM Add-ins box and inside "enable" the Actiostep Outlook Add-In
You may need to refresh Outlook once you have enabled to see the Actionstep plug-in