Hints and Tips

Restore a Document in NetDocuments from backup (Rollback a document)
Have you deleted a document and you need to restore the document in NetDocuments? A backup is done once every 24 hours and usually overnight. Each docum...
Wed, 5 Dec, 2018 at 3:36 PM
Changing the order of Columns in Outlook Preview Pane for NetDocuments
The order of columns is dictated by the settings within ND Office.  It is not possible to drag and drop the columns like you can do with outlook folde...
Thu, 30 May, 2019 at 6:20 PM
Deleting a document in NetDocuments
Who can delete a document? Any user who has the 'A' (Administrer) rights to delete a document. The 'A' rights are automatically appl...
Wed, 5 Dec, 2018 at 3:29 PM
How to Update NetDocuments Matter Name from Actionstep without Admin rights to NetDocuments
Please take great care in understanding the consequences of these instructions. So please contact your consultant to discuss before attempting your fir...
Wed, 26 Jun, 2019 at 7:05 PM
What to do in a NetDocuments Outage
Should you consider there is an Outage to the NetDocuments service then the following article will help you work through the steps to minimise the impact...
Mon, 4 Feb, 2019 at 9:15 AM
WorkSpace Templates to set Specific Folder and Filter Structures by matter type when using Actionstep
You have to be a 'Repository Administrator' to perform this function in NetDocuments This article assumes you have already created a 'wor...
Mon, 25 Feb, 2019 at 11:13 AM
Enable NetDocuments Advanced tracing Logging
If requested by Support team member please follow the following instructions to enable 'Troubleshooting Logging' for NetDocuments Not all adva...
Tue, 7 Apr, 2020 at 12:26 AM
NetDocuments Download Threashold Exceeded Email
What is this notification This notification is sent from notifier@mail.au.netoducments.com and warns you that a acertain user has downloaded a number of...
Wed, 1 May, 2019 at 4:28 PM
Connecting or reconnecting Actionstep to NetDocuments
Actionstep will use a 'single account' to connect to Netdocuments. Please note if the account used expires, or is removed from NetDocuments in ...
Fri, 26 Jul, 2019 at 12:16 PM
Chrome 77 breaks NetDocuments Chrome Extension
The NetDocuments Chrome Extension has been negatively impacted by the latest release of the Chrome browser (Chrome 77, released 10 September 2019).  The Chr...
Mon, 23 Sep, 2019 at 12:26 PM