WorkCloud Support & Knowledge Base

Migrating over to Actionstep 14

• Automatically Set Chrome to open Actionstep
• Installation Instructions for Office 2016-2019 Integration for Actionstep
• Deploying the Actionstep Outlook 365 Integration Add in - Office 365 Only
• How to setup your Hosted or non Office 365 Exchange Outlook Calendar to sync with Actionstep
• Bringing over Opening Matter Trust Balances/Setting opening Balance for Trust Account

See all 14 articles

Invoicing & Accounting 13

• How to record an 'Anticipated Disbursement'
• Write Offs & Credit Notes Explained
• Changing who the bill is sent to - ie Third Party Payer
• Start Time on TimeSheet is not showing the current time
• Create a Debtor Statement

See all 13 articles

Trust, Controlled Monies & Investment 9

• Creating a Custom Trust 'Statement' Template per Bank Account
• Printing a Controlled Monies Register - Article 64 of Uniform Trust Rules
• Trust Transactions not Showing in Reconcilations
• Payment Holds on Trust Transactions
• Setting up Controlled Monies accounts - including Report on Controlled Monies

See all 9 articles

Actionstep Hints and Tips 22

• Email Signature coding - Actionstep
• Updating Actionstep Subscription Details
• Adding a new User into Actionstep
• Authentication Error - Actionstep Calendar Sync
• Troubleshooting the Actionstep Office Plug in

See all 22 articles

Xero Integration 8

• Xero refresh Chart of Accounts
• Mapping Xero Accounts
• How to create and apply a credit (write-off) when XERO enabled
• Tax Constraints with Xero Connection to Actionstep
• Connecting Actionstep to Xero

See all 8 articles

LEAP 1

• Leap Reports for for extracting data to Excel

Power BI Integration 2

• How to Sign up to Power BI (Trial Account)
• Actionstep Data Backup and Extraction

Actionstep New Admin Interface - Tips and Hints 3

• System Object Permissions
• Copying Data Collection Fields
• Force Dropdown List Options

Actionstep Reporting 2

• Differences between Fee Allocation and Fee Recovery Report in Actionstep
• Key Reporting options in Actionstep for Performance and Revenue tracking

Errors 6

• I can not access a NetDocuments Link that a colleauge has sent me
• Blocked by extenstion - NetDocuments
• Importing (Adding) Documents to NetDocuments
• Rolling Back (Restore from backup) a NetDocuments document
• How to Link Adobe to ndOffice

See all 6 articles

NetDocuments Set-Up for M365 6

• Enabling NDOne Click for NetDocuments and Chrome Web Browser
• Enabling IP Court Filing (attach ND Document on a website)
• Disabling ND Office Send & File within Outlook
• How to rename .TXT file to .REG file for NetDocuments Registry Settings
• NetDocuments Account Locked

See all 6 articles

NetDocuments Set-Up for Macs 3

• NetDocuments on a Mac (Latest Update)
• Installing ndClick on your MAC
• How to configure your Mac so NetDocuments sends emails to Outlook and the Mail App

Security in NetDocuments 5

• Changing Document Permissions in NetDocuments
• NetDocuments Permission Levels
• Give someone access to entire matter in NetDocuments
• NetDocuments Level of Access Required for various functions
• NetDocuments Security/Access Levels Explained

User-Level Settings and Options in NetDocuments 1

• How to switch off notifications that a document has been saved or email filed in NetDocuments

Admin Resources 5

• How to Close or mark a Matter/File as Inactive in NetDocuments
• Adding External Group to a Cabinet in NetDocuments
• Can I Move Items from One Cabinet to Another in NetDocuments?
• Can I change the name of a Documents Type in NetDocuments?
• Quick Add an External Group at an Administrator Level

Document Management and Options 26

• Change the location of the document ID footer
• How to Upload Documents to NetDocuments
• Allow PDF's to open in Adobe and not in Chrome
• Can not access NetDocuments with Actionstep or Can not Create New Matters from Actionstep to NetDocuments
• Changing a Matter Name in NetDocuments when you have Actionstep

See all 26 articles

ndMail and Email Management 9

• Can you email directly from NetDocuments?
• NetDocuments - Failing to save emails or email attachments just hangs
• Deleting or Move Emails once Filed - NetDocuments NDMail
• Customise ND Mail & Quick Reference Guide
• ndMail Predictive Panel/NetDocuments Outlook Panel has Disappeared from Outlook

See all 9 articles

CollabSpaces 2

• NetDocuments Collabspaces
• External users and Collabspaces in NetDocuments

Searching 1

• Finding Deleted items within NetDocuments